Terms and Conditions Lovrana
Cancellation fees when canceling stay:
1. Prices and services
Approximate prices for accommodation and other services are published in the presentation materials of the landlord (website, brochures, etc.). For the customer, it is obligatory the price that is listed in the voucher (the voucher). For a range of contracted services and prices is bound by the listing in the voucher. The landlord chooses when binding reservation deposit of 50% of the ordered services. The landlord is entitled in cases that can not be influenced (eg. Force majeure), to change the agreed conditions of stay.
2. Revocation of residence of the customer
The customer is entitled to cancel the order at any time prior to arrival. The cancellation should be written in electronic form (e-mail with return receipt) to the address email@example.com Crucial to date of the cancellation is the date and time of sending the email.
Cancellation fees when you cancel your stay:
- Within 20 days prior to arrival - no cancellation fee
- After 20 days prior to arrival - 50% of the ordered services
- No show (did not take place) - 100% of the ordered services
For larger groups can be arranged individual cancellation fees. The landlord will not charge the cancellation fee if you could draw contracted services for the following reasons: bereavement, hospitalization or a family member, serious illness, military call up, disaster. The above-mentioned facts, the customer is required to provide proof within 3 days of the event.